Frequently Asked Questions

A smart door lock is an advanced electronic locking system that allows you to control and monitor access to your door using a smartphone, keypad, or other electronic methods instead of a traditional key. It connects to your home network via Bluetooth, Wi-Fi, or a smart home hub, enabling remote access and control. Smart door locks often come with additional features such as:

• Remote Access: Lock or unlock your door from anywhere using a smartphone app.
• Keyless Entry: Access your home with a PIN code, fingerprint, or smartphone, eliminating the need for physical keys.
• Access Management: Grant temporary or permanent access to family members, friends, or service providers.
• Real-Time Notifications: Receive alerts when someone locks or unlocks your door, or when the door is left unlocked.
• Integration with Smart Home Systems: Work seamlessly with other smart home devices like security cameras, alarms, and voice assistants.
• Activity Logs: Track who enters and exits your home and at what times.
• Auto-Locking: Automatically lock the door after a set period or when you leave the house.
• These features make smart door locks a convenient and secure option for modern homes, enhancing both security and ease of access.

A smart lock provides secure, keyless access to a property using advanced technologies such as biometric recognition, mobile apps, RFID cards, or digital keypads. It allows remote management, real-time monitoring, and customizable access permissions, enhancing security and convenience for users.

Yes, you can put a smart lock on most doors, but compatibility depends on the type of door and the existing lock mechanism. It's important to check the specifications of the smart lock and ensure it fits your door's thickness, lock type (deadbolt, lever, etc.), and whether it's compatible with the door's material (wood, metal, etc.). Some smart locks are designed for specific types of doors, so reviewing the product details before purchasing is essential. Contact us for further information: Traceable Access Team is ready to help with advice.

Yes, many smart locks still include a traditional key option as a backup for added convenience and security.

Yes, you can fit a smart lock to a uPVC door. Many smart locks are designed to be compatible with a variety of door types, including uPVC. Ensure you choose a smart lock model that is specifically designed or compatible with uPVC doors for proper fitting and functionality.

No, you will not be locked out of your home if the battery of your smart lock runs out. Most smart locks have backup solutions, such as:

1. Mechanical Key Override: A traditional key that can manually unlock the door.
2. Emergency Power Supply: A micro-USB port to provide temporary power using a power bank.
3. Low Battery Alerts: Notifications to replace the batteries before they completely drain.

These features ensure you have access even if the battery dies.

Yes, you can install a smart lock yourself. Most smart locks come with detailed installation instructions and all necessary hardware. Basic tools like a screwdriver are typically required. However, if you're not comfortable with DIY projects or if the installation seems complex, you might want to hire a professional for assistance.

Yes, smart locks can work without Wi-Fi. Many smart locks use alternative connectivity options such as Bluetooth Fingerprint, RFID Card, Face Recognition allowing them to function and provide keyless entry, local control, and other features without a Wi-Fi connection. However, Wi-Fi enables remote access and control, which would not be available without it.

No, not all smart locks need a gateway. Many Bluetooth smart locks connect directly to your phone, while a gateway is only needed if you want remote access or real-time notifications via WiFi or the internet.

You can manage your lock remotely by connecting it to a WiFi gateway. To work properly, both the lock and the gateway must use the same software or app — either TTLock or Tuya. Once connected, you can control the lock, share access, and view activity logs from anywhere through the app.

No, you won’t need a gateway if your smart lock already has built-in WiFi capability. In that case, the lock can connect directly to your home network and app (such as TTLock or Tuya) for remote control and monitoring — no extra gateway required.