Free Shipping Worldwide on All Products.
Free Shipping Worldwide on All Products
Do not worry about the shipping costs. It's on us, regardless of how much you spend. All orders are shipped worldwide by the fastest shipping method.
Although we aim to ship the items from the warehouses of the client's country as per delivery address, this may not always be possible. If the item(s) is not in stock in the local warehouse, the items will be shipped from an alternative warehouse. Orders will be shipped within 24 to 72 hours after the purchase. If the payment is flagged up as medium or high risk from fraud by our payment capture partners, the item will only be shipped after the payment is fully cleared. This may take up to another 5 working days.
The total lead time that includes order processing time, order fulfilment, shipping and local delivery may last up to 9-15 days, although we aim to do it in a much shorter time. So please be patient with us. Not everything depends on us and delays happen sometimes, and if they do, we will notify you immediately.
Please email us on info@traceableaccess.com if you have specific lead time questions or needs.
Cutoff time: 22:00 (GMT+00:00) (London)
Order processing time: 1-3 days (Mon-Fri)
Delivery time: 9-15 days (Mon-Fri)
Shipping to the United States
No import duties to pay on delivery. All US orders are shipped DDP (Delivered Duty Paid). We pay the import duties and customs fees, so you will not be asked to pay anything when your parcel arrives.
Please allow extra time for US customs. The US has suspended its duty-free allowance for low-value imports, so every parcel entering the US must now clear customs. DDP shipping and customs clearance mean US deliveries can take longer than our standard delivery time of 9-15 days. Delays at US customs are outside our control, but we will keep you updated if your order is held.
If you have a deadline for your order, please email us at info@traceableaccess.com before purchasing and we will give you our best estimate.
Shipping Partners
We use the following shipping partners:
- PostNL
- BPost
- UPS
- FedEx
Delayed or Lost Parcels
If your tracking stops updating or your order is taking longer than expected, please email us at info@traceableaccess.com and we will investigate with the carrier straight away.
We treat a parcel as lost if it has not been delivered:
- 30 days after dispatch for UK, EU and other international orders, or
- 45 days after dispatch for US orders (to allow for US customs clearance).
If your parcel is lost, you can choose a full refund or a free replacement. You do not need to return anything.
If tracking shows your parcel as delivered but you have not received it, please check with neighbours and your local carrier office, then contact us within 7 days so we can open a claim with the carrier.
Special Delivery Requests
If you have any special delivery requests, please let us know by email or when you make the purchase. We will try to accommodate you as much as possible.
Pricing
We do everything we can to ensure that the prices on our online shop are correct, and we try to keep our prices constant. Sometimes we need to change the cost of a product, either up or down.
Prices may be changed at any time without further notice. We reserve the right to change our product's prices at any time without further notice. However, if you have ordered but not yet paid for a product, we guarantee the price for seven days from when the order was placed.
Prices listed from other retailers may not be accepted. We cannot always control what other retailers sell similar products for. We reserve the right not to accept a price listed on a site other than our own.
