Refund policy

 

100% Money Back Guarantee

If you're not happy with your lock for any reason, send it back within 28 days of delivery and we'll refund the full price of the item, even if you've fitted it.

How to return an item
1. Email info@traceableaccess.com with your order number and the item you're returning. You don't need to give a reason, but it helps us improve.
2. We'll reply with the return address and confirm your return.
3. Pack the lock with all its parts, keys and cards, ideally in its original box, and send it back.

Return postage
The customer pays the cost of sending a return back to us. We recommend a tracked service, as we can't refund items lost on the way to us.
If your item arrives faulty, damaged or not what you ordered, we cover the return postage and will send a replacement or a full refund, whichever you prefer.

Your refund
We refund the full price of the item to your original payment method within 14 days of receiving it back. We'll email you when it's on its way. Your bank may take a few more days to show it.

Damaged or faulty on arrival
Please check your order when it arrives. If anything is damaged or doesn't work, email us within 7 days with your order number and a few photos of the item and packaging, and we'll put it right.

Your legal rights
This guarantee is in addition to your statutory rights. Under UK consumer law you can cancel an online order within 14 days of delivery and have a further 14 days to send it back, and faulty goods are covered by the Consumer Rights Act. Customers in the EU have the same 14-day right to cancel. Nothing in this policy affects those rights.

Questions
Email info@traceableaccess.com or call/WhatsApp +44 (0)333 772 3028, Mon–Fri, 9am–6pm (UK time).
Traceable Access Limited, 16 Richford Gate, Richford Street, London W6 7HL, United Kingdom. Registered in England and Wales, company no. 12983816.